All we want is someone to establish a link between Time Warner and Windows. The women in Billing who answered my call would only suggest I contact you as a last Some service! I then tried to contact a supervisor/manager in Billing with no success. We explained our problem and she suggested we go to Tech Svc. and then hung up on us. After another hour (we were # 109 on the Q) a women answered our call. After waiting for an hour and 1/2 we were told our number was 109! to speak with someone else. We again tried to contact Microsoft and have them make the remaining changes we wanted. This time a Microsoft Tech checked my wife's computer and said it did not have Windows Live Mail installed on herĬomputer, did not know why, and said WE must have it loaded and then get back to them and they would fix the problem.Īfter searching the internet, I found a way to download Windows Live Mail. So again, I went to Microsoft and told them what HP said. HP also said it was not their problem and I should contact Microsoft. They informed us that it was not their problem and I must go to Microsoft and have it taken care of. We then went to Microsoft who said is was an HP problem and they should have the HP manufacture takeĬare of it. To have someone at our cable company provider fix this issue. Our problem is mine came with Windows Live Mail and my wife's did not. We both have HP Pavillion23 table top units and they work very well. Time Warner Cable is our provider, and we use Windows 10 and Microsoft.
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